Delete your account in the app
You can delete your Pitch Track Pro account at any time, on iPhone or Android:
- Open Pitch Track Pro and go to the Roster tab.
- Tap the Settings (gear) button.
- Scroll down and tap Delete account.
- Confirm with Delete account.
Deletion happens immediately. Pitch Track Pro and Pitch Planner Pro share one account, so this deletes your account for both apps.
Request deletion without the app
If you no longer have the app, email support@ducksnortlabs.com from the email address on your account, with the subject "Delete my Pitch Track Pro account". We'll confirm the request and delete your account and data within 30 days. If you're the team owner and want your team's data deleted too, say so in the email.
What is deleted
- Your account: email address, name and sign-in credentials (email/password, Google or Apple).
- Your profile record and your team membership.
What stays with your team
Rosters, games, pitch counts, schedules and scouting notes belong to the team, not to one coach, so other coaches on the team keep access after you leave. To remove that data, delete players, games and scouting entries in the app before deleting your account, or ask us to delete the whole team by email as described above.
Delete some data without deleting your account
You can delete individual players (Roster), games (Schedule) and scouting teams, pitchers and sessions (Scouting) at any time in the app.
Subscriptions
Deleting your account doesn't cancel a Pro subscription. Cancel it in your App Store or Google Play subscription settings. Payment details are held only by Apple or Google, never by us.
Questions
See our Pitch Track Pro Privacy Policy or contact support@ducksnortlabs.com.