This privacy policy explains what information Bullpen Pro collects, how we use it, and the choices you have.
Who We Are
Duck Snort Labs LLC develops and operates Bullpen Pro. References to "we," "us," or "our" mean Duck Snort Labs LLC.
Information We Collect
Account information
When you create an account, we collect your name, email address and a password, and your role (head coach, assistant coach or parent). We use this to sign you in and to keep your data in sync across your devices.
Team, player and bullpen data
Bullpen Pro stores the data you create in the app, including:
- Team names and rosters (player first and last names, jersey numbers, throwing hand, and the parent email used to link a parent to a player)
- Bullpen templates and assigned pens, including instructions, due dates and coach notes
- Pitch-by-pitch session data (pitch type, intended location, actual location, result) and session notes
- The email addresses coaches use to invite parents or assistant coaches to a team
This data belongs to you. We store it so you can use it across your devices and share it with the people on your team.
Subscription and purchase information
If you subscribe to Bullpen Pro, Apple processes the payment and tells the app whether your subscription is active. We save your subscription status and renewal date to your account. We do not see or store your credit card information. Apple's privacy practices apply to all payment information.
On-device only
Pen reminders are scheduled as local notifications on your device. The Lock Screen and Dynamic Island Live Activity is created on your device from the session you are recording. Neither sends data to us.
How We Use Your Information
- To provide the service. Storing and syncing your teams, templates, assignments and sessions.
- To sign you in. Verifying your identity when you log in.
- To share within your team. Showing assigned pens and results to the coaches and linked parents on your team.
- To manage subscriptions. Checking your subscription status with Apple.
We do not sell your data, share it for advertising, or show ads.
How Your Data Is Stored
Bullpen Pro uses Google Firebase (Firebase Authentication and Cloud Firestore) to store and sync your data. Firebase is operated by Google LLC, and data is stored on Google's servers, which may be located outside your country. Access is restricted by Firebase security rules.
Sharing Within Your Team
The head coach and assistant coaches on a team can see and manage that team's roster, templates, assignments and sessions. A parent linked to a player can see that player's assigned pens, coach notes and session results, and can log pens assigned to that player. Parents do not see other players on the team.
Children's Privacy
Bullpen Pro is intended for use by adult coaches and parents. We do not knowingly collect personal information directly from children under 13. Player names and details are entered and managed by a coach or parent. If you believe a child has provided us information directly, contact us and we will delete it.
Your Choices
- Access and edit. You can view, edit and delete players, sessions and templates in the app.
- Delete your account. You can delete your account and its data from Settings in the app, or email support@ducksnortlabs.com.
- Cancel your subscription. Manage or cancel any time in your Apple ID settings.
- Notifications. Turn pen reminders off in the app or in iOS Settings.
Data Retention
We keep your data while your account is active. When you delete your account, we delete your personal data within 30 days, except records we must keep for legal or accounting purposes.
Security
We use encrypted connections (HTTPS), Firebase Authentication and Firestore security rules to protect your data. No system is perfectly secure; if we learn of a breach affecting your data, we will notify you as required by law.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page. We'll tell you in the app or by email about material changes.
Contact
Duck Snort Labs LLC
Email: info@ducksnortlabs.com
Support: support@ducksnortlabs.com