This privacy policy explains what information Pitch Planner Pro collects, how we use it, and the choices you have. Version 3.0 introduced accounts and team sharing, so this policy replaces the earlier version, which described a device-only app.
Who We Are
Duck Snort Labs LLC develops and operates Pitch Planner Pro. References to "we," "us," or "our" mean Duck Snort Labs LLC.
Information We Collect
Account information
When you sign up, we collect your email address and a password. If you use Sign in with Apple, we receive an Apple-provided identifier and the email Apple shares with us (which may be a private relay address). If you use Sign in with Google (Android), we receive your Google account name, email address and a Google identifier. We also store your name. Pitch Planner Pro and Pitch Track Pro use the same account.
Team and pitching data
- Your team name and roster (player names, jersey numbers, throwing hand and birthdate, which is used to apply age-based pitch limits)
- Games and schedules (date, opponent, time)
- Pitching assignments, projected pitch counts and logged pitch counts
- Team members you invite (coaches, parents and players) and which player a parent or player is linked to
Rest status and arm-care plans are calculated on your device from this data and are not stored separately.
Subscription and purchase information
If you subscribe, Apple (App Store) or Google (Google Play) processes the payment and tells the app whether your subscription is active. We save your subscription status and renewal date to your account. We do not see or store your credit card information.
How We Use Your Information
- To provide the service. Storing and syncing your roster, games, assignments and pitch counts.
- To sign you in. Verifying your identity when you log in.
- To share within your team. Showing team data to the coaches you invite, and each parent or player's own player to them.
- To work with Pitch Track Pro. If you also use Pitch Track Pro, pitch counts tracked there are read into your plans.
- To manage subscriptions. Checking your subscription status with Apple or Google Play.
We do not sell your data, share it for advertising, or show ads.
How Your Data Is Stored
Pitch Planner Pro uses Google Firebase (Firebase Authentication and Cloud Firestore) to store and sync your data. Firebase is operated by Google LLC, and data is stored on Google's servers, which may be located outside your country. Access is restricted by Firebase security rules.
Sharing Within Your Team
Coaches on a team can view and edit the team's roster, games, assignments and pitch counts. Parents and players you invite can see only the player they are linked to, and cannot change team data.
Children's Privacy
Pitch Planner Pro is designed for coaches and families of youth athletes. We do not knowingly collect personal information directly from children under 13. Player information is entered and managed by a coach. If you believe a child has provided us information directly, contact us and we will delete it.
Your Choices
- Access and edit. You can view, edit and remove players, games and counts in the app.
- Delete your account. You can delete your account from the Account screen in the app, or email support@ducksnortlabs.com. See how to delete your account for details.
- Cancel your subscription. Manage or cancel any time in your Apple ID settings (iPhone) or Google Play → Payments & subscriptions (Android).
Data Retention
We keep your data while your account is active. When you delete your account, we delete your personal data within 30 days, except records we must keep for legal or accounting purposes.
Health Information
Pitch Planner Pro applies published pitch-count guidelines to the counts you enter. It does not collect medical or injury information and is not medical advice.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page. We'll tell you in the app or by email about material changes.
Contact
Duck Snort Labs LLC
Email: info@ducksnortlabs.com
Support: support@ducksnortlabs.com