Who has an account
Only tournament directors (admins) create a Tournament Pro account. Parents, players and fans who view or follow tournaments do not have an account. Their follows are stored only on their own device and are removed when the app is uninstalled.
Delete your account in the app
You can delete your account at any time, on iPhone or Android:
- Open Tournament Pro and go to the Manage tab.
- Sign in with your director account if you aren't already.
- Scroll to Account and tap Delete Account.
- Confirm with Delete Everything.
Deletion happens immediately.
Request deletion without the app
If you no longer have the app, email support@ducksnortlabs.com from the email address on your account, with the subject "Delete my Tournament Pro account". We'll confirm the request and delete your account and data within 30 days.
What is deleted
- Your account: email address and sign-in credentials.
- Your profile record.
- Every tournament you created, including age groups, pools, teams, schedules, scores, brackets and announcements. These are removed for all viewers.
- Public listings of your tournaments.
What we keep
To prevent a purchase from being reused and for tax and accounting purposes, we keep a minimal record of each tournament package purchase: the App Store transaction ID or Google Play order ID, the package purchased and the purchase date. This record contains no payment details. Payment information is held only by Apple or Google. Purchases can't be refunded through account deletion. Request refunds from Apple or Google.
Push notification tokens are not linked to your account. To stop notifications on a device, unfollow tournaments or uninstall the app.
Delete a single tournament instead
To remove one tournament but keep your account, open Manage, choose the tournament and tap Delete Tournament.
Questions
See our Tournament Pro Privacy Policy or contact support@ducksnortlabs.com.